Frequently Asked Questions
Everything you need to know about shopping with Carharrack Farm & Country Store.
What are your standard delivery options and costs?
We offer standard UK mainland delivery within 3-5 working days. Shipping costs are calculated at checkout based on the weight and size of your order, with free delivery available on qualifying orders over a certain threshold.
Can I click and collect my order from the store?
Yes, we offer a free Click & Collect service. Simply select 'Store Pickup' at checkout, and we will notify you via email as soon as your items are ready for collection at our Carharrack location.
What is your return policy for animal feed and supplements?
For safety and hygiene reasons, we can only accept returns on animal feed and supplements if the packaging is unopened and the seal remains intact. Please contact us within 14 days of receipt to initiate a return.
Do you offer bulk discounts for farm supplies?
We do offer competitive pricing for bulk purchases on specific items such as fencing, bedding, and certain feeds. Please contact our customer service team directly for a personalized quote.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.